Refund policy

Returns

The goal of our Company is to ensure that Customers are completely satisfied with their purchases. Upon receipt of any package, it should be examined closely prior to opening the factory-sealed products’ packaging. If the order is not in satisfactory, it may be returned provided that the following guidelines are observed:

Returns for “refund” are accepted by the Company only if submitted within 30 days from the order shipment date. Returns submitted to us after 45 days will only be processed at the discretion of the Company. If there is any concern about return timelines, the Customer is encouraged to contact the Company directly as soon as possible.

All products returned (other than for determination of Defects, as outlined below), must be returned unused, unopened and in resalable condition.

Additional information:

Defective Products: Our company strives for complete satisfaction of all our products. Any “product defects” will be carefully scrutinized. Any product which is suspected to be “defective” should be immediately returned to our company (Please, refer to the section below for return procedures) so that Quality Control can examine the product to verify the nature of the defect and recall similar products from similar lot or batch numbers. When a product is determined to be defective by our company, or otherwise not consistent with Quality Control standards, the Company will immediately replace the product or refund the purchase price. Please DO NOT use the product. Any used or partially used product automatically voids any potential product return.

We only replace items if they are defective or damaged. Send us an email at angsk@socalcoffeela.com, or call us at 1 626 534 8448. Once we confirm the return, we will issue a “Return Merchandise Authorization (RMA) number”. Send your item to: SoCal Coffee Company at 3129 S. Hacienda Blvd, Suite # 518, Hacienda Heights, California USA 91745.

 

NOTE: Remember, all returns must be submitted within the timelines established above. Returns submitted beyond these timelines will only be processed at the discretion of our company.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

To complete your return, we will require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you’ve done all of this and you still have not received your refund yet, please contact us at 1-626-534-8448 or angsk@socalcoffeela.com

 

Shipping

To return your product, you should mail your product to:

SoCal Coffee Company at 3129 S. Hacienda Blvd, Suite # 518, Hacienda Heights, California USA 91745.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Applicable Law

With any dealings with SoCal Coffee Company, you agree that the laws of the State of California, United Sates of America, without regard to principles of conflict of laws, will govern any dispute specifically regarding these Conditions of Use.

 

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